Thursday, March 29, 2018
Myself, husband, two young children and a friend visited this location tonight. With 2 hours of the very few hours I have not working we decided to spend them here, regrettably. We were told we’d get unlimited use of three rides, one round of mini golf and a unlimited buffet for $15.99 a person, including my 3 year old child. The total was just shy of $90. We stood at the counter discussing the best plan of action. We decided on an outdoor activities before the sun went down and then food. The lady put on the wristbands and we proceeded to the train. There was no one manning the train and we stood there for approximately ten minutes before I had to find someone at the mini golf who said she’d be right there. She, however, proceeded to help out to families in the mini golf before coming over to the train. As I headed in to go find someone else to talk to about the train, the young lady proceeded to start train for my children. She then told us she was the only person working out door activities other than the go carts because "they don't give no one no hours". We let the children ride around three times then moved on to the bumper boats which went fine. Get to the GoCarts and have to wait around while they looked for a little kid’s earring. We finally got to ride after about another 15 minutes of waiting. We did one course of 18 hole mini golf. Come in at 8:10pm to find out that the food ended at 8:00pm. No one thought to share that information when we paid almost $90 at the door. As an apology we were offered a large pizza then, after showing my dissatisfaction at that, I was asked, “Well what do you want from us?” That is horrible customer service. For UNLIMITED pricing, we surely got quite limited. As I told the gentleman, even if we received a full refund at that point, my evening with my family was not only wasted but ruined. Needless to say, we will not be returning nor recommending this establishment. Best suggestion: In the future, when people chose to spend their time and money with your establishment, it might be wise to set the expectations of time restrictions associated with said purchases. I get to spend another $50 feeding my family elsewhere.